Septic Tank Treatment Warranty

How do I Claim the 100% Money Back Guarantee?

  • Mail your “Notice of Claim” and original proof of purchase to the following:

    Attn: Hycura Sp – Septic Tank Warranty Claim
    P.O. Box 46 Grand Forks, BC, V0H 1H2, CANADA

    Warranty guidelines

      • Complete your “Notice of Claim”, download a copy here.
      • Attach an original invoice for mechanical pump-out or remediation service performed on your septic system within 90 days from date of purchase of Sp – Septic Tank Treatment.
      • Hycura shall refund the cost of Sp – Septic Tank Treatment product only.
      • Claim must be filed within 90 days from date of purchase. After the said 90-day period, the 100% Money Back Guarantee is considered void.

    Hycura Sp – Septic Tank Treatment 100% Money Back Guarantee

    Terms and Conditions

    Sp – Septic Tank Treatment (“Product”) comes with a purchase price Limited Warranty.

    Hycura (“Company”) warrants to the original retail consumer purchaser (“Customer”) that the product, when properly applied and used under normal conditions of use, will be free from defects in materials and workmanship and will restore the operation of a residential septic system.

    The Limited Warranty covers only those defects which arise as a result of normal use of the product and is subject to the following conditions:

        • THERE IS NO BLOCKAGE TO THE SEPTIC SYSTEM FROM ANY NON-BIODEGRADABLE ITEMS OR MATERIALS THAT ENTER THE SEPTIC SYSTEM, INCLUDING BUT NOT LIMITED TO PERSONAL LATEX PRODUCTS, RUBBER GLOVES, ANY ITEMS MADE OF RUBBER, LATEX, PLASTICS OR METALS, SAND OR SOIL FROM NON-WATER TIGHT SEPTIC TANKS, ETC.
        • THERE ARE NO TOXIC MATERIALS OR CHEMICALS INTRODUCED INTO THE SEPTIC SYSTEM IN QUANTITIES CAPABLE OF REDUCING THE BIOTIC HEALTH OF MICROORGANISMS INCLUDING BUT NOT LIMITED TO PETROLEUM PRODUCTS, PESTICIDES, CLEANING AGENTS, ANTI-MICROBIAL AGENTS, DISINFECTANTS, BLEACHES, PAINT OR PAINT THINNER/SOLVENTS, FREQUENT LAUNDRY USE BEYOND NORMAL RESIDENTIAL USE, CHEMOTHERAPEUTIC DRUGS OR LONG TERM USE OF PHARMACEUTICALS OR ANTIBIOTIC DRUGS (MORE THAN 10 DAYS).
        • THERE ARE NO FAILURES OF ANY ELEMENTS ASSOCIATED WITH THE SEPTIC SYSTEM, HIGH SEASONAL GROUND WATER AND/OR FLOODING OF THE SEPTIC SYSTEM, INCLUDING BUT NOT LIMITED TO BROKEN PIPES AND FAULTY PLUMBING FIXTURES, FAILED “FRENCH DRAINS” OR GROUND WATER TRENCHES, DAMAGED SEPTIC TANKS, ROOT INTRUSION INTO SEPTIC TANK, SILTED, COLLAPSED OR BROKEN DISTRIBUTION/LEACH LINES, BROKEN OR SOIL FILLED D-BOXES, CLOGGED INLET PIPES FROM RESIDENCE TO SEPTIC TANK, COMPACTED SOIL AROUND LEACH LINES FROM CONSTRUCTION, VEHICLE, OR ANIMAL USE OVER THE LEACH LINE AREA.
        • THE PRODUCT WAS APPLIED IN ACCORDANCE WITH MANUFACTURER’S INSTRUCTIONS PROVIDED.
        • THE DAILY WATER USAGE AS MEASURED IN GALLONS PER DAY HAS NOT EXCEEDED THE DESIGN CAPACITY OF THE SYSTEM.
        • THERE HAVE BEEN NO PERMITTED OR NON-PERMITTED ADDITIONS TO THE RESIDENCE THAT WOULD INCREASE THE LOAD ON THE SEPTIC SYSTEM BEYOND ITS DESIGNED CAPACITY.
        • THERE HAS BEEN NO NON-PERMITTED MODIFICATION TO THE SEPTIC SYSTEM.
        • THERE HAS BEEN NO CHANGE IN THE OCCUPANCY OF RESIDENCE IF A RENTAL.
        • THERE IS NO CHANGE IN USE OF THE RESIDENCE, I.E. COMMERCIAL OR INDUSTRIAL OPERATIONS.
        • THERE HAS BEEN NO FAILURE OF THE SEPTIC SYSTEM RESULTING FROM ABUSE, ACCIDENT OR NEGLIGENCE.
        • THERE ARE NO INSTALLATIONS THAT ARE NOT IN ACCORDANCE WITH APPLICABLE LOCAL CODES, ORDINANCE AND GOOD TRADE PRACTICES.
        • THERE HAS BEEN NO OPERATION OUTSIDE PRODUCT SPECIFICATIONS OR USE FOR PURPOSES OTHER THAN FOR WHAT THE PRODUCT WAS DESIGNED AND MANUFACTURED.
        • THE ADDITIONAL NO MORE PUMPING GUARANTEE IS ONLY IN EFFECT FOR SEPTIC SYSTEMS THAT INCLUDE A DRAINAGE SYSTEM. ANY SEPTIC OR CESSPOOL SYSTEM THAT DOES NOT CONTAIN A DRAINAGE SYSTEM AND IS COMPRISED OF ONLY A HOLDING TANK THE NO MORE PUMPING WARRANTY IS CONSIDERED INVALID.

    If, within the duration of the Limited Warranty, the Product shall prove to be defective due to defective materials or workmanship, the Company shall provide reimbursement of the purchase price of the product, directly to the Customer. The Company shall have no obligation until the Customer notifies the Company with proof of purchase and written notice of alleged failure.

    Customer must mail notice and proof of purchase to:

    Attn: Hycura Sp – Septic Tank Warranty Claim
    P.O. Box 46 Grand Forks, BC, V0H 1H2, CANADA

    Customer is given 90 days from date of purchase to mail notice and proof of purchase.

    Customer is required to provide proof that Sp – Septic Tank Treatment was unable to restore septic system performance. Acceptable proof is an original invoice for technical pump-out or remediation service performed on the septic system within 90 days from date of purchase of Sp – Septic Tank Treatment.

    Customer may be required at the request of the Company to verify that he or she is the original purchaser of the Product and the Product has been applied in accordance with the instructions of the company.

    Company shall be liable only for the amount of the product purchase price.

    Except for the obligations specifically set forth in this Limited Warranty, in no event shall the Company be liable for direct, indirect, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibility of such damages.

    The Company disclaims all other warranties with respect to the Product, whether implied, and specifically disclaim the implied warranties or conditions or merchantability, satisfactory quality, fitness of a particular purpose. Unauthorized extensions of warranties by the Customer shall remain the Customer’s responsibility.

    The Company reserves the right to change or improve the Product or any portions thereof without being obligated to provide such change or improvement for Product sold and/or shipped prior to such a change or improvement.

    The Limited Warranty described herein shall be the sole and exclusive remedy available to the Customer. The Limited Warranty is void if the Product has been improperly used, mishandled, or modified.

    CUSTOMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF THE PRODUCT FOR CUSTOMER’S USE.

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